Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should be enjoyed as a form of entertainment only. They are games of chance with unpredictable outcomes. Never view gambling as a way to earn money, pay bills, or solve financial problems. The house always has a mathematical advantage, and losing is always possible.
Play only with money you can afford to lose, and set strict limits before you start.
Age Verification
You must be 18 years of age or older to participate in online gambling in New Zealand. It is illegal for anyone under the legal gambling age to access or use gambling services.
If you are under 18, please do not access this website or participate in any gambling activities.
Warning Signs of Problem Gambling
Recognise these warning signs in yourself or others:
- Gambling more than intended or with larger amounts than planned
- Chasing losses — trying to win back money you've lost by gambling more
- Hiding gambling activity from friends, family, or partners
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape problems, stress, or negative emotions
- Neglecting work, studies, relationships, or responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Failed attempts to reduce or stop gambling
- Lying about the time or money spent gambling
- Experiencing financial hardship as a result of gambling
If you recognise any of these signs, seek help immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos provide the following tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a specific time period
- Reality Checks: Enable pop-up notifications that remind you how long you've been playing and how much you've spent
- Time-Out (Cool-Off Period): Take a break from gambling for a set period (hours to weeks) without closing your account
- Self-Exclusion: Voluntarily exclude yourself from gambling services for a fixed period (typically 6 months to several years)
- Account Closure: Permanently close your account if you decide to stop gambling
Use these tools proactively. They are designed to protect you.
Support Organizations & Helplines
If you're struggling with problem gambling, professional help is available. Please contact:
New Zealand
- Gambling Helpline (Aotearoa)
Free, confidential, 24/7 support
Phone: 0800 654 655
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation
Counselling and support services
Website: www.problemgambling.org.nz
International Support (if needed)
- GamCare (UK) — www.gamcare.org.uk
- GamStop (UK Self-Exclusion Scheme) — www.gamstop.co.uk
- Gambling Help Online (Australia) — www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) — www.responsiblegambling.org
- National Council on Problem Gambling (USA) — www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling is a treatable condition. You are not alone, and help is available.
If gambling is causing you or someone you care about distress, contact the Gambling Helpline (Aotearoa) immediately on 0800 654 655 (free and confidential, available 24/7).
Remember: seeking help is a sign of strength, not weakness. Professional counsellors are ready to support you in confidence.